Postal Services Worldwide
The pandemic is creating huge logistical problems to all postal services around the world - due to either internal rules and regulations in their own countries, or external lock-downs and restrictions at parcels' destinations. From flight restrictions to enormous packages' pile-ups, parcel deliveries are facing inevitable delays.
But please remember, we are not a postal service.
It's important to make it clear to our customers that we - as well - have been hit by the circumstances. All our loyal customers know, by experience, that we provide high-quality products, at the lowest possible prices, delivered worldwide as quickly as possible. We fulfill our orders the same business day they come in, or the next day at the most. We want you to get the products as soon as possible, for a simple reason: fast turn-over. We love when you receive your order quickly, to quickly order some more. You are happy, we are happy!
So we count on national postal services (for instance: USPS, Canada Post, Royal Mail, PostNord, PostNL, Poste Italiane, Australia Post, etc, etc.) for fast and reliable services - simply because they are powerful organizations that pick-up our orders in the countries of origin, air-transport them under their wings, to finally deliver them to you.
And that is our business. But again, we are not a postal service.
This message alone would be enough if we'd be talking to our loyal customers only.
However, we also have new customers continuously coming in from all over the world. We love them, and we welcome them with all our hearts! Some of them though, confuse things when they point raging fingers at us for not delivering their orders in due time, sometimes yesterday - as most of our compatriots in the US are now used to. Not considering, for a minute, that we are under a very serious pandemic.
Therefore, we created a special message to our new customers below.
Furthermore, it's important to distinguish International parcel delivery from Domestic parcel delivery. Statements like "My postal service is working perfectly. It delivered my cousin's package from Denver to San Francisco in 5 days. How come you guys can't do the same?" do not resonate while dealing with International logistics. Routes had to be rearranged, hubs discontinued, traditional borders were closed, and so on. Delivering the best cashmere yarn in the world from Mongolia to homes worldwide is a game for big companies, and these big companies are now facing trouble.
Finally, there are new rules and regulations in place during this pandemic. It is very clear in all our sales pages that the insurance refund can be triggered after 90 days from purchase, when we can claim that the parcel is "lost". Once declared officially lost, the refund will be paid immediately.
Again, please understand that all this is beyond our control. But we are doing the impossible to get your orders in time, as we see happening in the UK, where Royal Mail is keeping the average delivery time within the historical 2 weeks from China. They made a wonderful job by quickly creating new routes, reopening old deactivated hubs, hiring the Royal Air Force to help, and so on. As opposed to that, our own US authorities indiscriminately closed everything, from airports to traditional routes, flights, etc., creating chaos to a point that USPS is accumulating parcels at their own facilities overseas, and the pile-up kept growing due to the growth of eCommerce during the pandemic, for many the only solution during close-downs. USPS say things are getting back to normal. In the meantime, the raging fingers keep being pointed at us!
Overall, what we ask for is patience. All will get back to normal fairly soon.